Frequently Asked Questions

Where are you located?

Grand Touch Piano Restoration is located in the beautiful Fergus/Elora area of Southern Ontario. Pianos are shipped from across Canada to be rebuilt at our facility.


 

I don’t live in Ontario. Would you still be able to service my piano?

Yes! Grand Touch Piano provides National piano restoration services throughout Canada. Pianos are shipped from across Canada to be rebuilt at our facility. We can have a highly skilled and factory trained technician from your part of the country perform both the assessment of your piano before repair decisions are made, and the follow-up technical visits after your rebuilt piano has been delivered. read more


 

Do you provide piano moving services?

We are not a piano moving company but we do arrange for safe transportation for your piano to and from our shop.


 

Your website talks about Yamaha pianos. Do you restore other makes?

Although our specialty is Yamaha, we rebuild all makes of pianos.


 

What is the difference between a Grey Market and a Native piano?

A “Native” piano is one that was new when it arrived in Canada or the US and was sold through factory authorized distributors and dealers.

A “Grey Market” Piano has been imported into North America as a used instrument by an importer that is not associated with the factory. read more

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